FAQ
- Orders are processed within 1–3 days, Monday to Friday.
- Shipping transit time is usually 4–6 days, Monday to Friday.
- The total estimated delivery time, including order processing and shipping transit, is 5–9 business days.
Shipping is free for all orders delivered within the United States.
You can request cancellation before your order is shipped by contacting Camden & Ivy as soon as possible at info@camdenandivy.com.
Once the order has shipped, cancellation is no longer possible, and returns must follow the Return and Refund Policy.
Camden & Ivy currently ships to customers in the United States only.
To qualify for a return or exchange, the item must meet all of the following conditions:
- The item must be unused and in the same condition as received.
- All original packaging, labels, tags, parts, and accessories must be included.
- The item must not be worn, washed, altered, or damaged.
- The item can only be inspected and must not show signs of use, wear, odor, washing, damage, or missing components.
To request a return or exchange, you must contact Camden & Ivy at info@camdenandivy.com within the return and exchange period.
Your request must include:
- Order number
- Item details
- Reason for return
- Photos where applicable